Technology Access and Adoption Study

Your voice matters. Over 4600 residents participated in the new study and the results are available now. 

The City of Seattle conducted a broad survey (quantitative research) and focus groups (qualitative research) to better understand residents' access and use of technology and internet services, barriers to use, and the support needed to help ensure all residents have the same opportunities. Our Technology Access and Adoption Study helps guide digital equity programs and funding for Seattle residents.

View Summary Report             View Tableau Data Dashboard

• Survey results in-depth report
• Focus groups results in-depth report
• See more data and resources below.

The results of the new community research updates the last study done in 2018. A lot has changed with the Covid-19 pandemic. The new report and data shows progress and remaining barriers for communities in need. This is also the first Seattle community surveying since the passage of the City's Internet for All resolution in 2020. We worked with Inclusive Data, Olympic Research & Strategy, Tribal Technology Training (T-3), Pacific Market Research and others to design and conduct the latest research. 

The study was designed to continue improving the inclusion of diverse voices, collect actionable data, respond to critical needs, and use best practices in responsive community information gathering. 

You'll find four sections of links below to data and materials used for the City's community research. They include: 

1. Data explorer dashboard - This is great way to start to explore what you're interested in! This Tableau dashboard of survey results has 2 tabs: one for questions about households and another for the individual questions.Instructions are also provided below.
   The dashboard includes a large amount of key measures, but doesn't present all the data points in the survey. Visit the Dashboard. The detailed survey report and the crosstab banners listed below also provide more detail.)
2. Full data sets - Includes the Survey data set and codebook, as well as the Focus Group participant coded responses.  
3. Crosstab banners - Excel workbooks to look up the number of responses to any survey question crossed with other questions and by population, area or Council District.  
4. Materials used, including the questions for the survey and focus group, plus outreach and data collection mailings, flyers and facilitatation guides. 

We share these to help you explore the data and to increase transparency and understanding of how we research digital equity in the community. They are also posted here if you want to do additional analysis or to conduct your own community data gathering.