Technology Access and Adoption Study

Your voice matters. The new report and data from our community focus groups and survey will be published in the next month!

Over 4600 residents participated in the 2023 study. The City of Seattle conducted a broad survey (quantitative research) and focus groups (qualitative research) to gather information and insight from the community so we can better understand residents' access and use of technology and internet services, barriers to use, and the support needed to help ensure all residents have the same opportunities. Our Technology Access and Adoption Study helps guide digital equity programs and funding for Seattle residents.

The results of the new community research updates the last study done in 2018. A lot has changed with the Covid-19 pandemic. The new report and data shows progress and remaining barriers for communities in need. This is also the first Seattle community surveying since the passage of the City's Internet for All resolution in 2020. We worked with Inclusive Data, Olympic Research & Strategy, Tribal Technology Training (T-3), Pacific Market Research and others to design and conduct the latest research. 

The study was designed to continue improving the inclusion of diverse voices, collect actionable data, respond to critical needs, and use best practices in responsive community information gathering. 

Background and History

The City's Technology Access and Adoption community study and data reporting began in 2000 and is guided by our Internet for All Goals, goals for a technologically healthy community, and valuable advice from our Community Technology Advisory Board and other community members and City partners.  The study has been conducted every 4-5 years. 

The 2023 study is the 6th time this research was conducted. These findings help the City of Seattle understand how Seattle residents use technology and the internet. The study also identifies barriers that prevent residents from utilizing digital technologies, which then informs the City's work to ensure access, services, and resources necessary for all Seattle residents to thrive.

The results of this research effort provide a comprehensive view into Seattle residents' access and adoption of internet and technology. Key metrics in 2023 were compared to the City of Seattle 2018 Information Technology and Adoption in Seattle Report. 

Each time the research is done, we update for new technology, greater inclusion and emerging issues. Past surveys also examined barriers, but the 2023 survey provides more depth to the analysis of connectivity levels, devices per household, use of telehealth and videoconference tools, as well as privacy, safety and security tools and concerns.