Technology Access and Adoption Study Background

The Technology Access & Adoption Study surveys Seattle residents about internet and computer/device access and use, digital skills, training needs, safety, and civic participation.  Read the newest report.

Background and History of the City's community research

The City's Technology Access and Adoption community study and data reporting began in 2000 and is guided by our Internet for All Goals, goals for a technologically healthy community, and valuable advice from our Community Technology Advisory Board and other community members and City partners.  The study has been conducted every 4-5 years. 

The new study is the 6th time this research was conducted. These findings help the City of Seattle understand how Seattle residents use technology and the internet. The study also identifies barriers that prevent residents from utilizing digital technologies, which then informs the City's work to ensure access, services, and resources necessary for all Seattle residents to thrive.

The results of this research effort provide a comprehensive view into Seattle residents' access and adoption of internet and technology. Key metrics for the new study were compared to the City of Seattle 2018 Information Technology and Adoption in Seattle Report. 

Each time the research is done, we update for new technology, greater inclusion and emerging issues. Past surveys also examined barriers, but the newest survey provides more depth to the analysis of connectivity levels, devices per household, use of telehealth and videoconference tools, as well as privacy, safety and security tools and concerns.